Cirro Energy has been in Texas since the beginning of deregulation and is part of Dominion Resources, a Fortune 200 company that has been serving electric customers for over 100 years.

Back to Top

Your service will officially transition to Cirro Energy upon your next meter read date. Your exact date can be found in the announcement email and letter that was, sent to you.

Back to Top

Your Auto Pay service has been transferred to Cirro Energy so there will be no interruption in service or payments. You do not need to do anything.

Back to Top

Your bill delivery preferences have been transferred to Cirro Energy so there will be no change in how you receive your bills. You do not need to do anything.

Back to Top

The transition to Cirro Energy will be seamless. There will be no interruption in service and you do not need to do anything.

Back to Top

Your current contract with Kinetic Energy will be honored by Cirro Energy.

Back to Top

Your current rate with Kinetic will not change when transitioned to Cirro Energy. If you are on a variable month to month contract, the noticed rate will be honored for the first month, but be sure to check out the low fixed rates from Cirro Energy to lock in your savings long term.

Back to Top

Yes. If you switch away prior to your contract end date, an early termination fee will be charged in accordance with your Kinetic Energy Terms of Service.

Back to Top

You should have received an email and a letter detailing when your initial Cirro Energy bill will arrive. Please add MyAccount@cirroenergy.com to your safe email list to ensure delivery.

Back to Top

Your last bill from Kinetic Energy will be based on your current Meter Reading date and was listed on your email and letter that you received.

Back to Top

Please contact us at 1-888-610-2555

Back to Top

If you have more questions feel free to contact us at 1-888-610-2555

Back to Top

At this time the referral program will be put on hold and no new rewards will be given. Be sure to check back with Cirro Energy about plans for a new program in the future.

Back to Top

At this time Cirro Energy does not have a referral program, but look for news of a referral program in the future.

Back to Top

Your Average/Budget/Levelized Billing preferences have been transferred to Cirro Energy so there will be no interruption in your billing preferences. You do not need to do anything.

Back to Top

You can email Cirro Energy at service@cirroenergy.com or call 1-888-610-2555.

Back to Top

No, your online account has been transferred to Cirro Energy so you do not need to do anything.

Back to Top

Once your Kinetic Energy account is transferred to Cirro Energy you will receive an email with your current login information and a temporary password. At that time you can access the account and update the password.

Back to Top

At the time of your account transition (found in your email and letter) you can renew on any one of Cirro Energy's low fixed rate plans.

Back to Top

Before the end of your current contract with Kinetic Energy you can renew with Cirro Energy on a low fixed rate. If you do not renew then you will be transferred to a month to month rate.

Back to Top

Cirro Energy offers a low fixed rate 12 month plan that is 100% wind to meet your renewable needs.

Back to Top

Your deposit has been transferred to Cirro Energy, you do not need to do anything.

Back to Top

Yes, you will receive an email from Cirro Energy with your new account information prior to receiving your first bill from Cirro Energy.

Back to Top

Your electric lines will continue to be serviced by your local poles and wires company:
AEP Texas Central Company Service Area: 866-223-8508
AEP Texas North Company Service Area: 866-223-8508
CenterPoint Energy Service Area: 800-332-7143
Oncor Electric Delivery Service Area: 888-313-4747
Sharyland Service Area: 956-668-9551
Texas-New Mexico Power Service Area: 888-866-7456

Back to Top

Yes. If you switch away prior to your Kinetic Energy contract end date an early termination fee will be charged according to the Terms of Service.

Back to Top

Yes, Cirro Energy offers many options to meet your business needs. Contact Cirro Energy at 1.800.MY.CIRRO (1.800.692.4776)

Back to Top

Your Kinetic Energy bills will continue to be paid via Auto Pay with Kinetic Energy. Your first Cirro Energy bill will be paid via Auto Pay and update to Cirro Energy.

Back to Top

Your Deferred Payment Plan preferences have been transferred to Cirro Energy so there will be no interruption in your payment plan. You do not need to do anything.

Back to Top

For information on your accounts that are currently on summary billing, call 1-888-610-2555.

Back to Top

You can renew with Kinetic Energy via the link in your renewal email or you can renew on a low fixed rate with Cirro Energy.

Back to Top

If you currently have Distributive Generation at your home you can call 1-888-610-2555 for more information about this transition to Cirro Energy.

Back to Top